Deutsche Bahn
bahn.deDecides the claim on its own form - you keep the full amount.
EU Regulation 2021/782Beta
Train delay compensation in Germany
When a train arrives over an hour late, the operator owes you part of the ticket. Check the arrival we recorded and claim from the operator's own form.
Beta: these arrival records are our own and may be incomplete. Use them as a guide, not as proof.
What is your delay worth?
A ticket is worth 25% of its price when the train arrives 60 to 119 minutes late, and 50% at 120 minutes or more.
Late arrivals we recorded
Each arrival below is one of our own records from the last 12 days. Pick one to fill in the form above.
ICE 11 372860
S+U Gesundbrunnen Bhf (Berlin) → Frankfurt (Main) Hauptbahnhof
Oct 2+260 min50%ICE 42 351630
Hamburg, Hamburg-Altona → München Hbf
Oct 2+236 min50%ICE 3 221618
Frankfurt (Main) Hauptbahnhof → S+U Gesundbrunnen Bhf (Berlin)
Oct 2+235 min50%ICE 82 609129
Frankfurt (Main) Hauptbahnhof → S+U Gesundbrunnen Bhf (Berlin)
Oct 2+219 min50%ICE 11 1086159
München Hbf → S+U Gesundbrunnen Bhf (Berlin)
Oct 2+205 min50%ICE 1 127710
Köln Hbf → Rostock Hauptbahnhof
Oct 1+180 min50%ICE 42 1490304
Hamburg, Hamburg-Altona → München Hbf
Oct 1+176 min50%ICE 51 1937403
Dortmund Hbf → Leipzig Hbf
Oct 4+171 min50%ICE 10 1769540
S+U Berlin Hauptbahnhof → Köln Hbf
Oct 2+164 min50%ICE 47 332264
München Hbf → Köln Hbf
Oct 7+160 min50%
Where to claim
The claim goes to the operator that ran your train, not to us. Pick the company you travelled with - you keep the full amount.
FlixTrain
flixtrain.deDecides the claim on its own form - you keep the full amount.
metronom
der-metronom.deDecides the claim on its own form - you keep the full amount.
Travelled with an operator that is not listed? Its own claim page applies the same thresholds and the same one-month deadline.
How it works
- 01
Open the operator's claim page for the journey you travelled.
- 02
Have the ticket, the booking reference and an IBAN ready.
- 03
The operator must settle a valid claim within one month.
Check before you claim
Look up the arrival we recorded, then take the amount to the operator's own form.
Questions
When am I owed compensation?
When your train arrives 60 minutes or more late at the station your ticket ends at. The delay is measured there, not at the end of the train's route.
How much is it worth?
25% of the price you paid for an arrival 60 to 119 minutes late, and 50% at 120 minutes or more. It is a share of the ticket, so keep it until the claim is settled.
Who do I claim from?
The operator that ran your train. Its form asks for the journey, the date and your booking reference, and it must answer within one month.
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