SNCF
sncf-connect.comDecides the claim on its own form - you keep the full amount.
EU Regulation 2021/782Beta
Train delay compensation in France
When a train arrives over an hour late, the operator owes you part of the ticket. Check the arrival we recorded and claim from the operator's own form.
Beta: these arrival records are our own and may be incomplete. Use them as a guide, not as proof.
What is your delay worth?
A ticket is worth 25% of its price when the train arrives 60 to 119 minutes late, and 50% at 120 minutes or more.
Late arrivals we recorded
Each arrival below is one of our own records from the last 12 days. Pick one to fill in the form above.
SNCF 424537
Les Aubrais → Saint-Pierre-des-Corps
Oct 1+1430 min50%SNCF 3614
Brive-la-Gaillarde → Paris Austerlitz
Oct 5+410 min50%SNCF 17423
Gap → Marseille Saint-Charles
Oct 5+300 min50%SNCF 4764
Marseille Saint-Charles → Bordeaux Saint-Jean
Oct 2+300 min50%SNCF 7385
Paris Gare du Nord → Dunkerque
Sep 30+290 min50%SNCF 5955
Paris Bercy Bourg. Pays d'Auv. → Clermont-Ferrand
Oct 4+280 min50%SNCF 852344
Caen → Lisieux
Oct 8+250 min50%SNCF 842100
Lens → Lille Flandres
Oct 7+250 min50%SNCF 876407
Avignon Centre → Perpignan
Oct 3+250 min50%SNCF OCESA86023F5111_F:TER:FR:Line::0c436faa-ccd8-4cb5-9b79-1c8a701364c4::87757724:83045013:23:1121:20261018
Grasse → VENTIMIGLIA
Oct 7+240 min50%
Where to claim
The claim goes to the operator that ran your train, not to us. Pick the company you travelled with - you keep the full amount.
OUIGO
ouigo.comDecides the claim on its own form - you keep the full amount.
Trenitalia France
trenitalia.frDecides the claim on its own form - you keep the full amount.
Travelled with an operator that is not listed? Its own claim page applies the same thresholds and the same one-month deadline.
How it works
- 01
Open the operator's claim page for the journey you travelled.
- 02
Have the ticket, the booking reference and an IBAN ready.
- 03
The operator must settle a valid claim within one month.
Check before you claim
Look up the arrival we recorded, then take the amount to the operator's own form.
Questions
When am I owed compensation?
When your train arrives 60 minutes or more late at the station your ticket ends at. The delay is measured there, not at the end of the train's route.
How much is it worth?
25% of the price you paid for an arrival 60 to 119 minutes late, and 50% at 120 minutes or more. It is a share of the ticket, so keep it until the claim is settled.
Who do I claim from?
The operator that ran your train. Its form asks for the journey, the date and your booking reference, and it must answer within one month.
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